Customer: Sander J., driving a rented diesel van for a move. Location: near Rocca al Mare Shopping Centre, Haabersti; order no. 83,941.
1. Call and symptoms: on a Saturday in May, the driver put 25 litres of petrol into the diesel van at a filling station. The dispatcher confirmed that the engine had not been started and the ignition had not been switched on.
2. Treatment: the technician drained the tank and flushed the fuel lines in 40 minutes, before any attempt to start.
3. The fuel was drained beside the pump; the driver then filled up with 30 litres of diesel at the same station.
4. Engine check: after starting, the technician observed five minutes of smooth idling.
Price: Draining the wrong fuel 1 × €90.00 = €90.00; weekend visit 1 × €13.00 = €13.00; travel within Tallinn €0.00 (included). Total €103.00, including 24% VAT of €19.94. The driver paid the station for the diesel.
Time: The technician arrived 28 minutes after the call ended. On site: 40 minutes to drain and flush, plus five minutes to check the idling engine; 45 minutes in total (2026).
Result: The engine started on the first attempt with clean diesel, and the moving van left 73 minutes after the call ended.