Customer: Meelis V., returning from holiday in a hybrid car. Location: near Keila Central Park, Keila; order no. 78,977.
1. Call and drive type: on an August weekday, the full hybrid would not start after three weeks in a private garage. The dispatcher noted that its 12-volt auxiliary battery was beneath the boot floor.
2. Booster start: the technician connected the booster with correct polarity only to the auxiliary battery. The hybrid system activated on the first attempt in eight minutes.
3. On-site charging: the orange high-voltage cables remained untouched while a smart charger charged the auxiliary battery at 10 amps for 20 minutes.
4. Check and handover: with the system running, charging voltage measured 14.2 V, the standard for a car.
Price: On-site jump-start 1 × €45.00 = €45.00; on-site smart charging 1 × €11.30 = €11.30; travel 16 km beyond Tallinn's boundary to Keila × €1.36 = €21.76. Total €78.06, including 24% VAT of €15.11.
Time: The technician reached the garage 42 minutes after the call ended. On site: eight minutes for the booster start and 20 for charging; 28 minutes in total (2025).
Result: The hybrid left the garage under its own power 70 minutes after the call ended.