Customer: Leelo R., a city driver with a start-stop car. Location: near Nõmme Rahu Church, Nõmme; order no. 80,562.
1. On-site diagnosis: the start-stop system had switched itself off seven days earlier. On a November weekday morning, the car would not start; the load test dropped to 8.9 V, below the 9.6 V replacement threshold.
2. Fitting: the technician disconnected the negative terminal first, cleaned corrosion and secured a new AGM battery to its tray in 20 minutes.
3. The positive terminal was reconnected before the negative and both were tightened to 5 Nm.
4. Registration and handover: diagnostic equipment registered the battery in the control unit in 15 minutes, and its 24-month manufacturer warranty was linked to the car's registration number.
Price: On-site battery replacement 1 × €48.00 = €48.00; travel within Tallinn €0.00 (included); new AGM battery on a separate receipt line, priced by size and type. Total €48.00 plus battery, including 24% VAT of €9.29.
Time: The technician arrived 28 minutes after the call ended. On site: 10 minutes for the load test, 20 for replacement and 15 for registration; 45 minutes in total (2025).
Result: The new AGM battery held 10.4 V under load, 0.8 V above the replacement threshold.